Fix Now LLC is a Florida limited liability company doing business as Fix Now Appliance (Florida fictitious name registration G23000092382). In this policy, “Fix Now Appliance,” “we,” “us” and “our” mean Fix Now LLC.
This policy explains what information we collect when you use fixnowappliance.com (the “Site”), when you call, text or email us, and when we repair your appliance. It also explains how we use that information, who we share it with, and the choices you have. By using the Site or our services, you agree to this policy.
1. Information we collect
Information you give us
When you fill out a form on the Site, call, text or email us, or book a repair, you may give us:
- your name, phone number and email address;
- the address where the service will take place;
- details about your appliance, such as brand, model number, serial number and the problem you’re having;
- photos you send us;
- payment information when you pay for a repair;
- anything else you choose to tell us in a message or during a visit.
Information collected automatically
When you visit the Site, our hosting provider and the analytics tools described in section 4 automatically record technical information, such as your IP address, browser and device type, the pages you view, the website that sent you to us, the date and time of your visit, and an approximate location based on your IP address.
Information from other people
Sometimes someone else books a repair for you, such as a landlord, property manager or family member. In that case they give us your name, address or phone number so we can reach you and do the work.
2. How we use your information
We use your information to:
- respond to your request and schedule a visit;
- diagnose and repair your appliance, order parts and handle warranty claims;
- send you appointment confirmations, arrival updates, quotes, receipts and follow-up messages;
- take payment and keep business, tax and warranty records;
- understand how people use the Site and measure how well our advertising works;
- protect the Site from spam, fraud and misuse;
- comply with the law and enforce our Terms and Conditions.
3. Phone calls and text messages
When you give us your phone number, through the Site or otherwise, you agree that we may call or text you at that number about your request, your appointment and your repair, including follow-up about warranty work. Message and data rates may apply. Message frequency depends on your request.
We will not send you marketing text messages unless you separately agree to receive them. Agreeing to marketing messages is never a condition of getting service. You can stop text messages at any time by replying STOP, and get help by replying HELP or calling (727) 425-2707.
6. Photos taken during service
Our technicians may photograph the appliance, its model and serial plate, the failed parts and the work area. We use these photos to order the right parts, document the repair and handle warranty claims. We will not use photos of your home, or anything that identifies you, in advertising without your permission.
7. How long we keep information
We keep service, payment and warranty records for as long as we need them to support your warranty and to meet our tax, accounting and legal obligations. We keep form submissions and messages for as long as they’re useful for serving you, then delete them. Website analytics data is kept according to the settings of the analytics tools.
8. How we protect information
We use reasonable administrative, technical and physical safeguards to protect your information. Our Site is served over an encrypted (HTTPS) connection, and we don’t store payment card numbers on the Site. No method of storage or transmission is completely secure, so we cannot guarantee absolute security. If a breach affects your personal information, we will notify you as required by Florida law, including section 501.171, Florida Statutes.
9. Your choices
You can contact us at any time to:
- ask what personal information we have about you;
- ask us to correct information that is wrong;
- ask us to delete your information;
- stop calls, texts or emails from us.
We will answer within a reasonable time, normally 30 days. We may need to confirm your identity first, and we may keep records the law requires us to keep, or that we need for an open warranty, payment or dispute. If you live in a state that gives you additional privacy rights, contact us and we will honor them as that law requires.
10. Children
The Site and our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.
11. Other websites
The Site links to other websites, such as our Google Business Profile. We are not responsible for how those websites handle your information. Read their privacy policies before giving them personal information.
12. Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top of this page. If we make a significant change in how we use personal information, we will also post a notice on the Site.
13. Contact us
Questions or requests about this policy or your information:
Fix Now LLC, doing business as Fix Now Appliance
New Port Richey, Florida
Phone: (727) 425-2707
Email: fixnowappliance@gmail.com